FAQs
About Reclaim’d
What is Reclaim’d?
Reclaim’d is a modern online marketplace for vintage, reclaimed, upcycled, handmade, and high‑quality pre‑loved items. You’ll find furniture, décor, art, collectibles, housewares, architectural salvage, and one‑of‑a‑kind pieces — all with character, quality, or creative potential.
Is Reclaim’d just for furniture?
No. Reclaim’d includes décor, art, home accents, collectibles, seasonal pieces, upcycled creations, DIY projects, and other meaningful, pre‑loved or reclaimed items.
Who is Reclaim’d for?
Collectors, DIY‑makers, upcyclers, vintage lovers, thrifters, buyers, and sellers — anyone who believes meaningful pieces deserve a second life.
Accounts & Getting Started
Do I need an account to buy or sell?
Yes — and having an account helps create a safer, more connected marketplace for everyone.
• Buyers need an account to browse, favorite items, message sellers, and complete secure purchases.
• Sellers need an account to create listings, communicate with buyers, and receive payments.
• Sellers must complete a secure Stripe onboarding process to enable payouts and protect both buyers and sellers.
A single Reclaim’d account supports both buying and selling, so you can participate as a buyer, a seller, or both — all in one place. Accounts help build trust, enable secure transactions, and create a better experience for the entire Reclaim’d community.
Do I need separate accounts to buy and sell?
No. One account supports both buying and selling.
What if I skip Stripe onboarding?
You can browse and favorite items, but you must complete Stripe onboarding before listing items or receiving payments.
Buying & Selling on Reclaim’d
How does buying work?
Browse items, message sellers directly, ask questions, and complete checkout for items that are eligible for shipping. To keep transactions simple and reliable, sellers can offer one of the following fulfillment options:
• Shipping for items that meet standard carrier requirements (USPS, UPS, FedEx — no freight)
• Local Pickup for larger or oversized items
This approach helps ensure clear delivery verification and a smoother experience for both buyers and sellers.
What can I list?
Reclaim’d is curated for vintage, reclaimed, upcycled, handmade, or high‑quality pre‑loved items. Items should have character, craftsmanship, quality materials, or creative potential.
We do not allow clothing, fast fashion, mass‑produced low‑quality items, food, perishables, unsafe items, or general household clutter.
Can I sell multiple types of items?
Yes — as long as they fit within Reclaim’d’s curated categories.
How do I start selling?
Create your account, complete Stripe onboarding, and start listing.
How do buyers contact me?
Buyers message you directly through Reclaim’d.
Can I edit or delete a listing later?
Yes. Listings can be updated, paused, or removed at any time.
Trust, Safety & Disputes
How are disputes handled?
Buyers and sellers work directly together. Standardized dispute policies will roll out after launch.
Are sellers verified?
Seller verification and trust badges are planned as part of Reclaim’d’s trust & safety roadmap.
Shipping, Pickup & Delivery
Reclaim’d facilitates connections between buyers and sellers but does not take possession of items.
What items can be shipped?
Small to midsize items that meet standard USPS, UPS, or FedEx limits.
What items cannot be shipped?
Oversized, heavy, or fragile items that do not meet standard carrier requirements must be listed as Local Pickup Only.
Reclaim’d does not support freight or seller-provided local delivery at this time.
Who is responsible for shipping and delivery?
All shipping arrangements are handled directly between buyers and sellers.
Sellers who offer shipping are responsible for:
• Setting accurate shipping costs at the time of listing
• Packaging items securely
• Shipping items within their stated handling time
Reclaim’d does not arrange shipping, delivery, or transport services.
How do sellers set shipping costs?
Sellers set shipping costs directly in their listing using a simple two-part model:
• Base shipping: The cost to ship the first item
• Additional item: The extra cost for each additional item shipped in the same order
Example
If it costs $5 to ship one lamp, and only $1 more to add a second lamp to the same box, you can set:
• Base shipping: $5
• Additional item: $1
Result: A buyer ordering two lamps pays $6 total for shipping instead of $10.
Shipping costs can be updated at any time in your Seller Dashboard.
What if an item arrives damaged?
Buyers must notify the seller within 48 hours and provide photos so the seller can file a carrier claim.
Reclaim’d does not file or manage shipping claims.
Payments & Fees
How does pricing work on Reclaim’d?
Reclaim’d offers flexible seller plans designed to support creators at every stage - from first-time sellers to high-volume merchants.
You can:
Sell with a free plan
Upgrade to a monthly membership
Purchase Spotlight Boosts without a subscription
There are no listing fees on any plan.
What commission does Reclaim’d charge?
Commission rates depend on your seller plan and are only applied when an item sells.
Patron (Free): 18% commission per completed sale
Collector ($9.95/month): 15% commission per completed sale
Merchant ($24.95/month): 12% commission per completed sale
Founder (Early Access): 12% lifetime commission per completed sale
No sale = no commission.
What does the commission cover?
Your commission helps support:
Secure payment processing through Stripe
Platform operations and infrastructure
Buyer and seller protections
Continued product development and improvements
This allows Reclaim’d to remain secure, reliable, and constantly evolving.
Do I need a paid plan to sell?
No. You can list and sell on Reclaim’d with the Patron (Free) plan.
Paid memberships are optional and offer lower commission rates and added visibility tools for sellers who want to grow faster.
What are Spotlight Boosts?
Spotlight Boosts increase your listing’s visibility across Reclaim’d — helping the right buyers find it sooner.
Spotlighted listings may:
Appear higher in search and filtered results
Be featured in curated areas of the marketplace
Be eligible for placement on the Reclaim’d home page
How do Spotlight Boosts work?
Spotlight Boosts are applied when you publish a listing.
Spotlights do not expire
The boost remains active until the item sells
Use them only on the listings that matter most
Are Spotlight Boosts included with memberships?
Yes — depending on your plan.
Collector: 5 Spotlight Boosts per month
Merchant: 15 Spotlight Boosts per month
Founder: Included as part of early access benefits
Spotlight Boosts refresh monthly and do not roll over.
Can I buy Spotlight Boosts without a subscription?
Yes. Spotlight Bundles are available as one-time purchases.
5 Spotlight Boosts: $9.95
10 Spotlight Boosts: $18.95
No subscription required. Use them whenever you want.
What is the Founder membership?
Founder memberships are limited, early-access plans offered to sellers helping shape the future of Reclaim’d.
Founder benefits include:
12% lifetime commission
Founder badge on profile and listings
Early access to new features and tools
Priority consideration for featured placement
Direct feedback channel with the Reclaim’d team
Founder memberships are only available during early access.
Can pricing or features change?
As Reclaim’d grows, features and pricing may evolve.
If changes occur, we’ll always communicate them clearly and in advance.
Beta Program (Early Access)
What is the Reclaim’d Beta Program?
The Reclaim’d Beta Program is an invite-only early access experience for sellers who want to help shape the future of the platform and grow the Reclaim’d community. Anyone can browse and purchase items on Reclaim’d during beta. Seller invites are issued in stages to maintain a high-quality, trusted marketplace.
Beta participants play an active role in:
• Providing product feedback
• Stress-testing real marketplace workflows
• Helping define community standards
• Influencing upcoming features and tools
This is not a discounted or limited version of Reclaim’d — it’s the real platform, evolving in partnership with its earliest members.
How do payments and fees work during beta?
During beta, Reclaim’d operates under the Founder plan structure.
Selected beta participants are enrolled as Founder sellers, which includes:
12% lifetime commission per completed sale
No required subscription during beta
Access to Founder-level benefits while early access is active
Commission is only applied when an item sells.
Are there benefits for beta participants?
Yes. Beta participants receive Founder benefits as a thank-you for early participation and feedback.
Founder benefits include:
Founder badge displayed on profiles and listings
Founder-level commission rate (12%) locked in for the lifetime of the account
Early access to new features and tools
Priority consideration for featured placement
Direct feedback channel with the Reclaim’d team
Founder memberships are limited and only offered during early access.
What happens after beta?
When beta concludes:
Founder sellers retain their lifetime commission rate
Founder badges remain visible on profiles and listings
Future sellers will join under standard membership plans
No beta-only pricing rules disappear — Founder benefits are permanent for those invited.
What features are still evolving during beta?
While core buying and selling functionality is live, some features will continue to evolve during beta, including:
• AI-powered tools
• Integrated shipping options
• Seller dashboards
• Ratings, reviews, and trust signals
• Advanced dispute workflows.
What’s Coming Next
• AI‑powered pricing and listing tools
• Style visualizations
• Seller dashboards
• Integrated shipping
• Reviews and trust signals
Support
Need help? Contact Reclaim’d Support.
📧 support@reclaimedapp.com