FAQs
About Reclaim’d
What is Reclaim’d?
Reclaim’d is a modern online marketplace for vintage, reclaimed, upcycled, handmade, and high‑quality pre‑loved items. You’ll find furniture, décor, art, collectibles, housewares, architectural salvage, and one‑of‑a‑kind pieces — all with character, quality, or creative potential.
Is Reclaim’d just for furniture?
No. Reclaim’d includes décor, art, home accents, collectibles, seasonal pieces, upcycled creations, DIY projects, and other meaningful, pre‑loved or reclaimed items.
Who is Reclaim’d for?
Collectors, DIY‑makers, upcyclers, vintage lovers, thrifters, buyers, and sellers — anyone who believes meaningful pieces deserve a second life.
Accounts & Getting Started
Do I need an account to buy or sell?
Yes — and having an account helps create a safer, more connected marketplace for everyone.
• Buyers need an account to browse, favorite items, message sellers, and complete secure purchases.
• Sellers need an account to create listings, communicate with buyers, and receive payments.
• Sellers must complete a secure Stripe onboarding process to enable payouts and protect both buyers and sellers.
A single Reclaim’d account supports both buying and selling, so you can participate as a buyer, a seller, or both — all in one place. Accounts help build trust, enable secure transactions, and create a better experience for the entire Reclaim’d community.
Do I need separate accounts to buy and sell?
No. One account supports both buying and selling.
What if I skip Stripe onboarding?
You can browse and favorite items, but you must complete Stripe onboarding before listing items or receiving payments.
Buying & Selling on Reclaim’d
How does buying work?
Browse items, message sellers directly, ask questions, and complete checkout for items that are eligible for shipping. To keep transactions simple and reliable, sellers can offer one of the following fulfillment options:
• Shipping for items that meet standard carrier requirements (USPS, UPS, FedEx — no freight)
• Local Pickup for larger or oversized items
This approach helps ensure clear delivery verification and a smoother experience for both buyers and sellers.
What can I list?
Reclaim’d is curated for vintage, reclaimed, upcycled, handmade, or high‑quality pre‑loved items. Items should have character, craftsmanship, quality materials, or creative potential.
We do not allow clothing, fast fashion, mass‑produced low‑quality items, food, perishables, unsafe items, or general household clutter.
Can I sell multiple types of items?
Yes — as long as they fit within Reclaim’d’s curated categories.
How do I start selling?
Create your account, complete Stripe onboarding, and start listing.
How do buyers contact me?
Buyers message you directly through Reclaim’d.
Can I edit or delete a listing later?
Yes. Listings can be updated, paused, or removed at any time.
Payments & Fees
What fees does Reclaim’d charge?
Reclaim’d uses a simple, transparent fee structure:
• 15% commission per completed sale
• Optional paid upgrades for sellers who want added visibility or tools
There are no listing fees and no required subscriptions to sell.
What does the 15% commission cover?
The commission supports:
• Secure payment processing via Stripe
• Platform operations and infrastructure
• Buyer & seller protections
• Ongoing product improvements
The fee is only applied when an item sells.
What is Creator Access?
Creator Access is an optional monthly subscription for active sellers.
Pricing
• $9.95/month
• Recurring billing via Stripe
• Cancel anytime
Benefits
• 10 Spotlight tokens per month
• Access to future premium features (including AI tools)
How do Spotlight listings work?
Spotlights increase item visibility across Reclaim’d.
Creator Access subscribers
• 10 Spotlight tokens per month
• Tokens refresh on the 1st of each month
• Unused tokens expire at month end
Non‑subscribers
• $5 per Spotlight for items under $100
• $10 per Spotlight for items over $100
• One‑time payment
• Each Spotlight is valid for 7 days
Do I need Creator Access to sell?
No. Creator Access is completely optional.
Can fees change in the future?
If fees or features change, we’ll communicate updates clearly and in advance.
Shipping, Pickup & Delivery
Reclaim’d facilitates connections between buyers and sellers but does not take possession of items.
What items can be shipped?
Small to midsize items that meet standard USPS, UPS, or FedEx limits.
What items cannot be shipped?
Oversized, heavy, or fragile items that do not meet standard carrier requirements must be listed as Local Pickup Only.
Reclaim’d does not support freight or seller-provided local delivery at this time.
Who is responsible for shipping and delivery?
All shipping arrangements are handled directly between buyers and sellers.
Sellers who offer shipping are responsible for:
• Setting accurate shipping costs at the time of listing
• Packaging items securely
• Shipping items within their stated handling time
Reclaim’d does not arrange shipping, delivery, or transport services.
How do sellers set shipping costs?
Sellers set shipping costs directly in their listing using a simple two-part model:
• Base shipping: The cost to ship the first item
• Additional item: The extra cost for each additional item shipped in the same order
Example
If it costs $5 to ship one lamp, and only $1 more to add a second lamp to the same box, you can set:
• Base shipping: $5
• Additional item: $1
Result: A buyer ordering two lamps pays $6 total for shipping instead of $10.
Shipping costs can be updated at any time in your Seller Dashboard.
What if an item arrives damaged?
Buyers must notify the seller within 48 hours and provide photos so the seller can file a carrier claim.
Reclaim’d does not file or manage shipping claims.
Trust, Safety & Disputes
How are disputes handled?
Buyers and sellers work directly together. Standardized dispute policies will roll out after launch.
Are sellers verified?
Seller verification and trust badges are planned as part of Reclaim’d’s trust & safety roadmap.
Beta Program (Early Access)
What is the Reclaim’d Beta Program?
The Reclaim’d Beta Program is an invite-only early access experience for sellers who want to help shape the future of the platform and grow the Reclaim’d community. Anyone can browse and purchase items on Reclaim’d during beta. Seller invites are issued in stages to maintain a high-quality, trusted marketplace.
Beta participants play an active role in:
• Providing product feedback
• Stress-testing real marketplace workflows
• Helping define community standards
• Influencing upcoming features and tools
This is not a discounted or limited version of Reclaim’d — it’s the real platform, evolving in partnership with its earliest members.
How do payments and fees work during beta?
The beta program uses the same payment and fee structure as the full Reclaim’d platform:
• 15% commission per completed sale
• Optional Creator Access subscription
• Optional Spotlight listing purchases
There are no special beta-only pricing rules.
Are there benefits for beta participants?
Yes. Selected beta participants receive:
• Founding Seller Badge (displayed on their profile and listings)
• 5 complimentary Spotlight tokens per month during the beta period
These Spotlights refresh monthly and are provided as a thank-you for early participation and feedback.
How long do beta benefits last?
Beta perks, including the Founding Seller Badge and complimentary Spotlight tokens, are active for the duration of the beta program. Specific timelines may evolve as the platform grows.
What features are still evolving during beta?
While core buying and selling functionality is live, some features will continue to evolve during beta, including:
• AI-powered tools
• Integrated shipping options
• Seller dashboards
• Ratings, reviews, and trust signals
• Advanced dispute workflows.
What’s Coming Next
• AI‑powered pricing and listing tools
• Style visualizations
• Seller dashboards
• Integrated shipping
• Reviews and trust signals
Support
Need help? Contact Reclaim’d Support.
📧 support@reclaimedapp.com