Frequently Asked Questions

General Questions

  • Reclaim’d is a modern marketplace for vintage, reclaimed, upcycled, handmade, and high-quality pre-loved items. You’ll find furniture, décor, art, collectibles, housewares, architectural salvage, and one-of-a-kind treasures — all with character, quality, or creative potential.

  • No! Reclaim’d includes any vintage, reclaimed, sustainable, or pre-loved item — décor, art, home accents, collectibles, seasonal pieces, upcycled creations, DIY projects, and more.

  • Buyers, sellers, collectors, DIY-makers, upcyclers, vintage lovers, thrifters… anyone who believes meaningful pieces deserve a second life.

Buying On Reclaim’d

  • Browse items, message sellers directly, ask questions, and arrange pickup, local delivery, or shipping — whatever works best for both parties.

  • Yes. Reclaim’d uses a single unified account for browsing, buying, selling, favoriting items, and messaging sellers.

  • At launch, we’ll support secure checkout for items marked with shipping or local delivery. Some beta features may evolve as we test.

  • Yes. Buyers must inspect shipped items as soon as they arrive.
    If something is damaged, missing, or not as expected, the buyer must notify the seller within 48 hours of delivery.

    This allows the seller to file a claim with USPS, UPS, or FedEx if needed.
    After 48 hours, the transaction is considered complete and Reclaim’d cannot assist with condition disputes.

  • If an item arrives damaged, the buyer must:

    1. Notify the seller within 48 hours

    2. Provide photos of the item, packaging, and the shipping label

    3. Keep all original packaging until the carrier’s claim is resolved

    Buyers and sellers work together to file a claim directly with the shipping carrier.

    Reclaim’d cannot file shipping claims on behalf of users.

Selling on Reclaim’d

  • Reclaim’d is a curated marketplace for vintage, reclaimed, upcycled, handmade, or high-quality pre-loved items. This includes furniture, décor, art, collectibles, housewares, seasonal pieces, architectural salvage, and unique finds with character or second-life potential.

    Reclaim’d is not for clothing, fast fashion, mass-produced cheap items, or general “clear out the garage” clutter.
    If your item has story, craftsmanship, quality materials, or creative potential — it belongs here.

  • Absolutely — as long as they fit within the categories above. Many sellers list a mix such as décor, furniture, art, handmade items, upcycled creations, reclaimed materials, vintage accessories, or unique home accents.

    Our community values meaningful, quality pieces — not clothing or low-value items better suited for thrift or garage-sale apps.

  • Create your Reclaim’d account, complete a quick Stripe seller onboarding, and you’re ready to list. Stripe handles your payouts securely, and onboarding only takes a few minutes.

  • Stripe prevents fraud, ensures safe payouts, and keeps the marketplace secure. Almost every online marketplace uses a similar process.

  • You set your own price. During beta, pricing is fully manual — but we’ll introduce optional AI-powered pricing recommendations after launch.

  • Buyers can message you directly through Reclaim’d to ask questions, request more photos, or coordinate pickup or delivery.

  • Each listing can offer one or more options:

    • Local pickup

    • Local delivery

    • Regional shipping

    • Nationwide shipping

    Choose whichever works for each item. You're always in control.

  • Yes. Items that exceed UPS shipping size or weight limits must be listed as Local Pickup or Local Delivery Only. Large furniture, oversized pieces, and fragile bulky items cannot be shipped with standard carriers during beta.

  • All local pickups and seller-provided deliveries are arranged entirely between the buyer and seller.

    This includes responsibility for:

    • Scheduling

    • Transportation

    • Delivery fees

    • Loading/unloading

    • Any damage or liability

    Reclaim’d does not provide movers, trucks, insurance, or dispute mediation for local transport during beta.

    Integrated solutions are coming after launch.

  • Yes — sellers are strongly encouraged to purchase shipping insurance when sending fragile, valuable, or one-of-a-kind items through USPS, UPS, or FedEx.
    Insurance helps protect both seller and buyer if the item is lost or damaged in transit.

  • Whoever purchased the shipping label is responsible for filing the claim.
    In most cases, that is the seller.

    Sellers should keep:
    • Photos of the item before shipment
    • Photos of packaging
    • Tracking information
    • Insurance documentation

    Buyers must report any shipping issue within 48 hours so the seller can file the claim in time.

  • No. Reclaim’d does not manage, file, or decide the outcome of shipping claims.
    All claims must be filed directly with USPS, UPS, FedEx, or any third-party carriers used.

  • Not yet. Shipping features are limited during beta. Full integrated shipping and carrier options will roll out after launch.

  • You can message the buyer, reschedule, or cancel the order. As we grow, we’ll introduce ratings and reliability tools to help reduce no-shows.

  • Yes! Larger items like dressers, hutches, tables, or cabinets are welcome — just be sure to specify pickup or delivery options.

  • No strict limits, but we recommend starting with 3–10 items so you can get familiar with the platform and test out selling.

  • Yes — you can update pricing, photos, descriptions, availability, or turn a listing off at any time.

  • To keep the marketplace high-quality and curated, we do not allow:

    • Clothing, shoes, or accessories

    • Fast fashion

    • Mass-produced plastic items

    • Broken/damaged items with no repair potential

    • Used bedding, mattresses, pillows

    • Everyday household clutter

    • Food or perishables

    • Anything unsafe or recalled

    If you’re unsure, ask:
    Does this item have character, quality, or creative potential?
    If yes, it likely belongs on Reclaim’d.

  • No. During beta, sellers keep 100% of the sale price.
    The only fee is a small 3.5% processing fee paid by buyers at checkout.

  • Possibly. As we introduce more features — AI tools, integrated shipping, seller dashboards, and shop customization — we may introduce optional paid tools or a small commission. Any changes will be communicated clearly before rollout.

Payments & Fees

  • Yes. Reclaim’d charges a simple 3.5% processing fee at checkout to cover Stripe’s required payment costs and essential operational expenses during beta.

  • Stripe typically charges around 2.9% + 30¢ per transaction. Instead of passing that through in a complicated way, we use one predictable 3.5% flat fee to cover:

    • Stripe payment processing

    • Refund/chargeback handling

    • Basic platform operating costs

    This helps keep Reclaim’d free for sellers and sustainable during early access.

  • Reclaim’d does not treat the 3.5% fee as a revenue-generating feature. Any remaining amount is used to maintain the platform, support early users, and continue development — not to maximize profit during beta.

  • No — this is a beta-only fee. A clear, simple pricing model will launch later alongside full marketplace features.

Optional Seller Upgrades

  • A Seller Boost is an optional visibility upgrade. When boosted, your listing receives:

    • 24–48 hours of featured placement

    • Higher position in search results

    • Placement in “New & Noteworthy”

    • A small “Featured” highlight

    Boosts are great for unique items or time-sensitive sales.

  • The Pro Seller Badge is a monthly upgrade for sellers who want enhanced visibility and early access to advanced features.

    Pro Sellers get:

    • A Pro Seller badge

    • Slight priority in search results

    • Ability to add extra listing photos

    • Early access to new seller tools

    • Access to seller analytics (coming soon)

    These upgrades are completely optional. Listing and selling remain free during beta.

Beta Program

  • Our early-access testing phase. You’ll be among the first to explore Reclaim’d and help shape the platform with your feedback.

  • Yes — the platform is free to use during beta except for the buyer’s 3.5% processing fee.

  • Not yet. AI visualizations, pricing tools, and the Smart Listing Assistant are coming after the MVP launch.

    • Create listings

    • Browse items

    • Message buyers/sellers

    • Arrange pickup or delivery

    • Save your favorites

    • Report bugs

    • Share product feedback

    • Help shape future features

  • No — you can join as either, or both. Your account supports both roles.

Account & Tech

  • No. Reclaim’d uses one unified account for everything. If you want to sell, you’ll complete Stripe onboarding once.

  • You can still browse and favorite items, but you cannot create listings or receive payments until onboarding is completed.

  • Yes — you can edit your information under Account Settings. Features may evolve as beta progresses.

  • There will be a feedback form inside the beta. You can also contact us through the Contact page.

Safety & Trust

  • We use Stripe for secure payments, enable direct messaging, and provide safe-transaction guidelines. As we grow, ratings, profiles, and verification badges will be added.

  • During beta, disputes are handled individually. After launch, we’ll introduce standardized policies for refunds, shipping issues, and misrepresented items.

  • Seller verification and trust badges will roll out after beta as part of our trust & safety roadmap.

Launch & Future Features

Shipping & Large Items

  • We’ll open access in stages. Beta users get updates first, and a full public launch follows once feedback is incorporated.

    • AI-powered listing tools

    • Style visualizations

    • Seller dashboards

    • Saved searches & alerts

    • Integrated shipping

    • Maker & community features

    • Shop customization

    • Reviews & trust signals

  • Small and midsize items that fit within standard UPS/USPS/FedEx guidelines can be shipped.
    These include décor, small vintage pieces, small furniture accents, handmade goods, and lightweight reclaimed items.

    Sellers are responsible for packaging, shipping costs, and providing tracking when possible. Buyers pay the seller’s stated shipping fee at checkout.

  • Oversized, heavy, or fragile pieces that exceed UPS limits must be listed as Local Pickup or Local Delivery Only. Examples:
    • Large furniture (hutches, buffets, sideboards, big tables)
    • Heavy solid wood items
    • Large mirrors
    • Glass-front cabinets
    • Extra fragile or oversized vintage pieces
    • Anything requiring freight, blanket-wrapping, or custom transport

    Reclaim’d does not arrange shipping for these items.

  • Sellers must choose from:

    Local Pickup (buyer picks up directly)

    Local Delivery (seller delivers or hires a third-party service)

    These arrangements are made exclusively between the buyer and seller.

  • Both parties are responsible for coordinating details.

    Sellers:
    • State location + availability
    • Communicate clearly
    • Accurately describe the item
    • Hand off the item safely

    Buyers:
    • Verify pickup location
    • Bring help for loading
    • Inspect the item at pickup
    • Accept any risks associated with third-party services

  • No. All shipping, pickup, and delivery are arranged directly between the buyer and seller.
    Reclaim’d does not pack, ship, move, or transport items.

  • Reclaim’d is not responsible for damage, loss, or issues that occur during shipping or delivery. All transit risks are handled between the buyer, seller, and the shipping carrier.

    Reclaim’d is not liable for:
    • Damage during transit
    • Loss, theft, or missing packages
    • Delivery mishaps
    • Issues with third-party movers
    • Item condition disputes related to transport

    Shipping Insurance

    Sellers are encouraged to purchase shipping insurance when sending items through USPS, UPS, or FedEx — especially fragile or valuable pieces.

    Filing Claims

    If the item arrives damaged, the buyer or seller (depending on who purchased the label) must file a claim directly with the shipping carrier:

    • USPS: Claims for insured and Priority Mail packages

    • UPS: Claims for damage/loss (usually seller initiates)

    • FedEx: Claims for damage/loss within their required window

    Reclaim’d cannot file or manage carrier claims on behalf of buyers or sellers.

    Buyer Inspection Window

    Buyers must inspect the item upon delivery and report issues to the seller within 48 hours so the seller can initiate a carrier claim if needed.

    After 48 hours, the transaction is considered complete.

  • Yes. If an item exceeds UPS/USPS/FedEx size or weight restrictions, it must be listed as Local Pickup or Local Delivery Only.
    Sellers must review carrier limits and choose the correct option.

  • • Safe, secure packaging
    • Accurate shipping fees
    • Sending within their stated time
    • Providing tracking when possible
    • Photographing the item prior to packing (recommended)

  • Buyers are responsible for:
    • Paying the seller’s shipping fee
    • Providing an accurate and deliverable address
    • Receiving the package safely (including checking mailrooms/porches)
    • Communicating promptly with the seller if clarification is needed
    Inspecting the item upon delivery and reporting any issues within 48 hours

    After 48 hours, the transaction is considered complete, and Reclaim’d cannot assist with condition disputes.

  • • Shipping / Pickup / Delivery option
    • Accurate dimensions
    • Weight (if known)
    • Condition details
    • Special handling needs
    • Pickup hours or restrictions

  • Reclaim’d Support can answer platform questions — but cannot assist with shipping, pickup, delivery, or transport arrangements.

    Support Email: support@reclaimedapp.com